Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when you register, deposit, play or otherwise interact with our services. We take your privacy seriously and set out below the types of data we process, why we process it and how you can exercise your privacy rights.

Types of data we collect

Personal data

We collect information that identifies you or can reasonably be used to identify you, such as name, date of birth, residential address, email, telephone number and identity documents submitted for verification. This data is required to create and maintain your account and to comply with legal obligations.

Technical data

Technical data includes device identifiers, IP address, browser type and version, operating system, app and browser settings, geographic data and connection details. We use this to provide, secure and optimise our services and to detect fraud.

Transactional and account data

We record deposits, withdrawals, bets, wins and losses, payment method details, bonus activity and loyalty points. Transactional records are retained to manage your account and to meet financial and regulatory requirements.

User activity

We also collect records of your activity on the site and in the app, such as games played, session timestamps, search queries and support interactions. This information helps us troubleshoot issues and improve service quality.

How we use your information

We use personal and technical data to operate and improve our services, verify identity, process payments, prevent fraud and money laundering, provide customer support, and comply with legal and regulatory obligations. Where appropriate we will also use aggregated or anonymised data for analytics and service development.

Data protection practices

We apply technical and organisational measures to protect your information from unauthorised access, loss or disclosure. These measures include encrypted connections, access controls, secure storage and regular security reviews. Access to personal data is limited to authorised personnel and third parties with a legitimate need to process data on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, provide personalised content, measure performance and detect fraudulent behaviour. You can manage cookie settings through your browser or in our cookie centre. Some features may be limited if cookies are disabled.

User rights

You have rights under applicable UK data protection law, including the right to access your personal data, request correction, object to or restrict processing, and request deletion where applicable. You may also request portability of certain data and withdraw consent where processing is based on consent.

Access, correction and deletion

To exercise your rights or to update your information, contact our support team. We will respond to valid requests in line with applicable law and may ask for proof of identity before fulfilling requests to protect your account.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention services, regulators, auditors and other service providers who process data on our behalf. We require these parties to safeguard your information and only use it for agreed purposes.

Privacy policy updates

We may update this policy from time to time. Significant changes will be published on our site and where required we will notify you. The current version is effective from the date shown on the site.