Our support team is available to help with questions, account-related issues, technical concerns or general feedback. We offer quick, practical and friendly assistance via live chat, email and phone so you can get back to playing. If you need help with deposits, withdrawals, bonus balance or verification, contact us and our agents will guide you through the process in clear UK English with straightforward advice and timely follow-up.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, avg reply 45s, help with deposits and withdrawals) |
| General enquiries | [email protected] (email response 2-4 hours, company enquiries and press) |
| Affiliate enquiries | [email protected] (partner team, onboarding and tracking, Mon-Fri) |
| Phone | +44 20 7946 3827 (UK helpline, Mon-Fri 09:00-23:00) |
| Working hours | Live chat 24/7; Email Mon-Fri 09:00-18:00 GMT |
Email Support
Email is the preferred contact method for detailed requests, account issues or cases needing documents and explanations. Please email [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments. This helps us process your request faster and avoids delays during verification.
Contact Form
Response Time
Our support team aims to respond promptly: most inquiries are answered within one business day. Simple requests like account or payment queries are typically handled quickly, while more complex issues such as KYC checks or dispute investigations may take longer depending on their nature. We appreciate your patience and will keep you informed throughout the process.
Feedback
We value your feedback. Share suggestions, bug reports or ideas to improve games, promotions, payments and support. Every message is reviewed by our team and helps shape site and app updates. Send comments via in-app feedback or email to [email protected] and we will review them carefully to improve your experience.